Delivery and transportation
Delevery is completed when the customer has had the goods handed over.
Delivery time within Europe is usually 2-5 days (unless otherwise stated).
Orders over 125 £ or 150 euro have free shipping. Orders less than 125 £ or 150 euro cost 11£ or 13 euro in shipping costs.
Payment and Security
In this online Milker Store we accept the following credit cards VISA, VISA electron, Maestro, Mastercard, Eurocard, JCB. You can also pay with Paypal. Payment follows directly after you have made up your order. Go to 'Show Basket' in the main menu or 'Proceed to Checkout' from anywhere on the site and follow the instructions.
Through payment with a credit card you are always fully secured against fraud. We use the SSL (Secure Socket Layer) which means that you will pay no charge of any kind in case your card is being misused in any way. If you see a payment on your statement that you did not make, you simply refuse it and the money will be returned to your account.
Milker will only draw the money from your account when the goods have actually been delivered. We can never charge more that the amount you have agreed to. In case we are not able to deliver all the goods you have ordered we can however charge less than the full amount of your order/or refund.
Right of cancellation
COVID-19: In view of current situation with the COVID 19 crises, we have temporarily from 12 march 2020 – Extended the return time from 14 days to 30 days.
Buyer is entitled to cancel any order within 14 days of receipt. The goods must be returned in the same state as when delivery and unused.
You can cancel your purchase or parts of it within 14 days of receipt. And within that same period you can of course also exchange goods from you order. In both cases you have the obligation to return goods in approximately the condition you received it - including packaging. Milker reserves the right to consider if goods have been used, washed or changed in any way after receipt. And if the terms for cancellation or exchange have been breached. Please note that it is not possible to exchange and return underwear with broken sealing.
In case you want the exchange items, Milker will carry those cost (€13.00/£ 10.00 at a maximum) or if you want a money refund shipping is at your own cost. Please send us a photo or scan of your postage receipt - and add your order number - to email@example.com. If you wish to cancel items from your order you will carry the cost of returning the goods yourself.
For returns from all non-EU countries: Please return the goods with a € 0, - customs value, since the goods have already been cleared once. Otherwise, you will have to pay the customs invoice.
Phone.: +44 033 0001 7702
Return adress :
Midtager 29 - Port C
B2B Terms of sale and delivery for MILKER
These terms of sale and delivery for Milker, Dyrehavevej 8, CVR no. 27 53 46 00 (hereinafter ”MILKER’s terms of sale and delivery”) are
to apply to all orders, taking precedence over any such or similar terms from a customer, unless specifically derogated from by written
agreement. The terms of sale and delivery are subject to amendment from time to time and without prior notice.
The customer confirms having read and understood and accepted these terms of sale and delivery.
0. Minimum orders
MILKER will only accept orders for DKK 10.000/ 1500 Euros or more. Orders of less than this amount is to pay before delivery.
1. Order confirmation
Conclusive agreement for sale and delivery will only be made upon written order confirmation by MILKER. Orders are accepted subject
to availability of goods etc. In case of unforeseen events or unsatisfactory credit information about the customer after acceptance of an
order, MILKER is entitled to cancel any order without liability or to claim a sufficient bank guarantee or other adequate security. Any
change of an order on the part of the customer must be agreed between MILKER and the customer and must be confirmed in writing by
both parties. Orders may not be changed more than 14 days after signing. Any change after the 14 day time-limit cannot be expected to
be executed. If an order is cancelled more than 14 days after placing, MILKER is entitled to 30% of the amount of the order.
2. Term of delivery, time of delivery and delay
ICC Incoterms 2000 ex works MILKER’s warehouse, INSERT OWN ADDRESS, Denmark, unless otherwise exceptionally provided by the order confirmation according to specific agreement. According to circumstances, MILKER may assist in arranging and shipping goods if so agreed in writing and accepted by MILKER in each individual case, and always for the customer’s account. MILKER produces goods within as well as outside the EU. Any amount charged in connection with delivery, including for customs duty, will be payable by the customer. When placing an order, the customer may ask MILKER for information on the origin of the goods for the purpose of including any such charges in its resale prices.
Time of delivery is stated on the order confirmation. MILKER is entitled to postpone the delivery date for 4 weeks and must immediately
notify the customer in writing if any such postponement becomes relevant. Subject to clause 6, below, delivery may be postponed in
case of force majeure until the force majeure event has ceased, and trade and transportation on normal terms have been rendered
3. Payment, interest and late charges
New customers: payment must be received before we ship the goods; this will apply for the first three seasons. Otherwise 30 days from
date of invoice.
In case of non-payment, 2% interest will be charged from the due date for each month or part of a month. MILKER may without liability
postpone delivery of or cancel orders by written notice if the customer is or has been in arrears in respect of previous deliveries.
MILKER reserves the right to cancel orders in case of failure of timely payment. Any financial loss suffered by MILKER must be
compensated in full.
4. Retention of title
MILKER retains title to all goods until payment in full. The customer must pay all costs in connection with the enforcement of the
retention of title.
5. Complaints and remedies
Complaints of goods or faulty or defective delivery must be made in writing and must be proved to have been received by MILKER no
later than 8 days after delivery of the goods. In case of non-apparent damage, complaint must be made in a similar manner. MILKER is
not obligated to accept any complaint more than 3 months after delivery. Cancellation is only available for specific delays or defective
goods in an order. In case of non-delivery or late delivery of any other part of an order of if part of an order is defective, cancellation is
only available in respect of such part. Any complaint must be specified, be accompanied by documentation, and must specifically state
the contents of the complaint. No goods may be returned without prior consent from MILKER.
6. Exemption from liability (Force Majeure)
MILKER accepts no liability to the customer should any force majeure-like event arise after order confirmation, preventing or postponing
performance of the agreement. In case of force majeure, MILKER is entitled to postpone delivery until the prevention of performance
has ceased, or to cancel the agreement in full or in part without liability. If delivery is postponed for more than 6 months as a result of the
above, the customer is free to cancel the order without liability.
7. Limitation of liability
In any legally agreed respect, including in relation to product liability, MILKER accepts no liability for any direct or indirect loss of
earnings or any other loss. In the event of cancellation therefore, as a maximum, only the amount paid for the delayed or defective part
of the order may be repaid.
8. Law and jurisdiction
The agreement is subject to Danish law without regard to the conflict of laws rules in force from time to time. The International Sale of Goods Act (CISG) is not to apply. The relevant district court closest to MILKER’s head office in Denmark is agreed as the court of jurisdiction. However, MILKER is entitled to demand that any dispute be settled by arbitration before the Danish Institute of Arbitration or the ICC International Court of Arbitration, with Denmark as the seat of arbitration and the Danish language as the language of the arbitration.